Prabha Polymers

Email: sales@prabhapolymers.com

Phone: +91 9422277118

Email: sales@prabhapolymers.com
Phone: +91 9422277118
Here is the revised Returns & Refund Policy with the updated refund processing times:
Returns & Refund Policy
Introduction
At Prabha Polymers, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, our Returns & Refund Policy outlines the process for returning products and obtaining refunds. Please read this policy carefully to understand your rights and obligations.
1. Eligibility for Returns
  • Products must be returned in their original, unused condition, with all tags, labels, and packaging intact.
  • Returns must be initiated within 7 days from the date of delivery.
  • Custom-made or personalized products are not eligible for return unless they are defective or damaged upon delivery.
  • Products that have been used, altered, or damaged by the customer are not eligible for return.
2. Initiating a Return
To initiate a return, please follow these steps:
  • Contact Us: Reach out to our customer service team at Sales@Prabhapolymers.Com or call +91 8007377118 within 7 days of receiving your order. Please provide your order number, the reason for return, and any supporting photos if the product is defective or damaged.
  • Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and further instructions for returning the product.
  • Pack the Product: Ensure that the product is securely packed in its original packaging to prevent any damage during transit.
  • Ship the Product: Ship the product back to the address provided by our customer service team. Please note that the customer is responsible for return shipping costs unless the product is defective or damaged.
3. Refunds
  • Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within:
    • 5-7 working days for domestic refunds
    • 10-15 working days for international refunds
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is not in its original condition or is returned after the 7-day return period).
  • Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the product was defective or damaged.
4. Exchanges
We only replace products if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at Sales@Prabhapolymers.Com or +91 8007377118.
5. Non-Returnable Items
  • Custom-made or personalized products
  • Products that have been used, altered, or damaged by the customer
  • Products returned without a Return Authorization (RA) number
6. Cancellation Policy
  • Order Cancellation: Orders can be canceled within 24 hours of placement without any penalty. To cancel your order, please contact us immediately at Sales@Prabhapolymers.Com or +91 8007377118.
  • After Shipment: If the order has already been shipped, it cannot be canceled. However, you may return the product in accordance with our return policy.
7. Contact Us
For any questions or concerns about our Returns & Refund Policy, please contact us:
  • Email: Sales@Prabhapolymers.Com
  • Phone: +91 8007377118
  • Address: 7030, 7th Floor, Currency Tower, VIP Chowk, Raipur, 492001